DispatchShipping and Delivery Policy
Partner dispatch depends on order approval, stock, payment/ledger status, route, freight terms and operational capacity.
All ComplianceDispatch readiness
- Orders are prepared for dispatch only after required approvals, payment/ledger checks and stock allocation.
- Shortage-season allocation may depend on commitment, payment history, territory priority and MoonAir business rules.
- Freight remains extra where shown separately in the order workflow.
Delivery handling
- Partners must keep registered delivery details and contact numbers accurate.
- Delivery timelines are indicative and may change due to stock, route, weather, carrier or local restrictions.
- Damage, shortage or mismatch should be reported promptly with photos/video and delivery proof.
This partner portal is for MoonAir channel partner registration, product discovery, order creation, payment tracking, catalogue access, schemes and support.
Commercial terms, prices, schemes, ledger entries and partner permissions are subject to MoonAir approval, active price books and backend records.
These policies mirror MoonAir.in and should be reviewed by MoonAir's legal, tax and operations advisors whenever business rules change.