MoonAir
Returns

Return Policy

Returns depend on dispatch status, product condition, reason, evidence, invoice state and applicable warranty/refund terms.

All Compliance

Eligible return cases

  • Wrong product or quantity supplied against confirmed order.
  • Transit damage or shortage reported promptly with delivery proof.
  • MoonAir-approved operational return, replacement or credit note case.

Process

  • Contact MoonAir with order/invoice details, photos/videos and issue notes before moving goods back.
  • Products should include accessories, packaging where possible and must not be damaged through misuse.
  • Approved return/refund/credit note handling follows finance and operations reconciliation.

This partner portal is for MoonAir channel partner registration, product discovery, order creation, payment tracking, catalogue access, schemes and support.

Commercial terms, prices, schemes, ledger entries and partner permissions are subject to MoonAir approval, active price books and backend records.

These policies mirror MoonAir.in and should be reviewed by MoonAir's legal, tax and operations advisors whenever business rules change.