EscalationGrievance Redressal
Partners can raise order, payment, dispatch, ledger, scheme, warranty, service, spares, privacy or portal grievances through MoonAir support.
All ComplianceHow to raise a grievance
- Email care@moonair.in with firm name, registered phone, order/payment reference and issue details.
- Call or WhatsApp +91 93559 22776 or +91 93559 22771 during business hours.
- Attach photos, videos, UTR/payment proof, order IDs, invoice details or screenshots where relevant.
Resolution
- MoonAir routes grievances to sales, finance, warehouse, service, warranty or management teams as applicable.
- Resolution timelines depend on issue type, partner information, provider confirmation and operational status.
- Keep the same ticket/order/payment reference for faster tracking.
Company details
- Legal entity: MoonAir Home Appliances Private Limited
- Brand: MoonAir
- CIN: U74999UP2021PTC154127
- GSTIN: 09AAPCM0906P1ZV
- Registered office: Khasra No.1054 Vikas Nagar Vill. Saddik Nagar, Ghaziabad, Uttar Pradesh, India - 201001
- Customer care: care@moonair.in / +91 93559 22776 / +91 93559 22771
- Business hours: Monday to Saturday, 11:00 AM to 7:00 PM IST
This partner portal is for MoonAir channel partner registration, product discovery, order creation, payment tracking, catalogue access, schemes and support.
Commercial terms, prices, schemes, ledger entries and partner permissions are subject to MoonAir approval, active price books and backend records.
These policies mirror MoonAir.in and should be reviewed by MoonAir's legal, tax and operations advisors whenever business rules change.