ServiceInstallation and Service Policy
Service support depends on product, location, warranty status, spares availability and authorised service coverage.
All ComplianceService routing
- Partners should raise service cases with model, SKU, customer location, phone, invoice/order detail and issue proof.
- MoonAir may request troubleshooting, photos or video before arranging a physical visit.
- Visit charges, spare charges or labour charges may apply outside warranty or for excluded issues.
Service limits
- Service timelines vary by location, season, spare availability and service partner capacity.
- Unauthorised repairs may affect warranty/service eligibility.
- Site readiness, electrical safety, water conditions and correct use remain customer/partner responsibilities.
This partner portal is for MoonAir channel partner registration, product discovery, order creation, payment tracking, catalogue access, schemes and support.
Commercial terms, prices, schemes, ledger entries and partner permissions are subject to MoonAir approval, active price books and backend records.
These policies mirror MoonAir.in and should be reviewed by MoonAir's legal, tax and operations advisors whenever business rules change.