MoonAir
Refunds

Refund and Cancellation Policy

This policy explains how cancellations and payment adjustments are handled for MoonAir partner orders.

All Compliance

Cancellation before dispatch

  • Partners may request cancellation or change before dispatch through MoonAir support or sales operations.
  • Approval depends on order status, stock allocation, packing, billing, dispatch and payment reconciliation.
  • Orders already billed, packed or dispatched may require return, credit note or ledger adjustment workflows.

Failed, duplicate or excess payment

  • Incoming payments are matched through mapped VPA/virtual account details and posted after provider confirmation.
  • Duplicate, excess or unmatched payments may be adjusted against ledger, refunded or held for reconciliation.
  • Partners should share payment proof, UTR, amount, date and firm details when support investigation is required.

This partner portal is for MoonAir channel partner registration, product discovery, order creation, payment tracking, catalogue access, schemes and support.

Commercial terms, prices, schemes, ledger entries and partner permissions are subject to MoonAir approval, active price books and backend records.

These policies mirror MoonAir.in and should be reviewed by MoonAir's legal, tax and operations advisors whenever business rules change.